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Right of withdrawal for consumers
(a consumer is any natural person who enters into a transaction for a purpose that can be attributed neither commercial nor their independent vocational activity)


You can cancel your contract by written notification (eg letter, fax, email) within one month without stating a reason or – if you have received the item before this deadline - by returning the item. The period begins upon receipt of this notification in writing, but not before receipt of the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 Abs . 1 and 2 draft Law and our obligations according to § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB. To comply with the withdrawal period it is sufficient to send the written withdrawal or return the merchandise.
withdrawal must be sent to: e.K., Golden
e Gasse 4, 54664 Preist

In case of an effective withdrawal, the received merchandise and any benefits (eg interest) have to be returned to the seller. In case you are unable to return the goods received and/or performance received thereof (eg benefits) or able to to so only partially due to deteriorated condition, you will be obliged to pay compensation.
There is no obligation for compensation due to devaluation of the item from proper use. Compensation derived benefits are payable only if you have used the product in a way that goes beyond the assessment of the characteristics and functioning. "Testing the properties and functioning" refers to the testing and evaluation of the respective goods, as it would be possible and common in a physical shop.
Transportable items are to be returned at our risk.
You have to bear the cost of return if the delivered goods
are as described and ordered and if the value does not exceed 40 euros or if you have not yet paid the merchandise or the agreed partial payment at the time of withdrawal. Otherwise the return is free of charge to you. Items which cannot be packed in a parcel will be picked up at your premises.
Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods, for us with their reception.

Exclusion to the right of withdrawal
The right does not apply to contracts for the supply of goods that are produced according to customer specifications or clearly tailored to personal needs or which, due to their nature can not be returned or can spoil quickly or whose expiration date has passed, the delivery of audio - or video recordings or software if the delivered data carriers have been unsealed by you, or the supply of newspapers, periodicals and magazines, unless you placed your order by phone.

End of withdrawal


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