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Terms and conditions of use

Terms and conditions of use


This Statement outlines the terms and conditions governing all sales and purchases made through this website, regardless of whether the order was transmitted via the internet, telephone/fax or post. By accessing, browsing and/or using this site you acknowledge that you have read, understood and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site .


Greek-Deli may at any time revise or amend the terms and conditions of use, and users / visitors are required each time to check for possible changes. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.


Obligations of visitor / user


The visitor / user of is required to:


a) Comply with all laws governing telecommunications,


b) Refrain from any illegal and improper use of content and services of our Web site.


Also, the user must behave well, politely and discreetly during his / her visit and use of the site, while explicitly prohibited practices or other unfair competition contrary to NETIQUETTE (Code of Conduct Users INTERNET). Any damage caused in or general network resulting from poor or improper use of our services by the user / visitor goes to the exclusive sphere of his / her responsibility.


Overseas Shipment of products


Anyone ordering products for delivery acknowledges they have reviewed the contents of their order and acknowledge that it contains acceptable and approved items for import into the country of destination/delivery. The buyer, solely, accepts the full risk of any items or package (or part thereof) being detained by customs for whatever reason , and acknowledges and agrees that they will not hold Greek-Deli liable for such packages, for whatever reason, being unable to be delivered to their destination.


Customers and accounts


Some products available on this site maybe restricted in your country. It is your responsibility to comply with such restrictions. Any minors, who wish to use this site, must do so under the supervision of a guardian who agrees to be bound to the conditions of use. Any account at Greek-Deli is to be used only by the person registered for that particular account. All information provided on registration must be true and accurate. False information provided on registration is considered fraud and is subject to the law. The account holder is responsible for ensuring that their account details remain confidential, and that access to his/her computer remains restricted to prevent others from gaining access to their account. The account holder accepts responsibility for all activities which occur under his/her account. Greek-Deli reserves the right to refuse service, terminate accounts, or cancel orders at any time and will not be held responsible for fraudulent information.




All prices quoted are subject to change at any time at the discretion of Greek-Deli. You will be charged in the currency which you have chosen to shop. Greek-Deli reserves the right to reject any orders which include incorrect prices which may occur due to data entry errors, code errors, hacking, incorrect pricing provided by manufacturer, translation errors etc.


Prices are negotiateble after consultation on with Greek-Deli and usually concern the kind of transaction, quantity, products and the method of payment.


The postage and package cost is calculated when the order is completed or after consultation with Greek-Deli.


Shipping & Deliveries


Deliveries to Greece and abroad


We can send your order to virtually any country in Europe. All our items are professionally packed for safe international delivery. We ship all products by Courier Service (track and trace and signature required service). This usually takes between 4 and 15 working days depending on the delivery service in the destination country.


We normally ship our products within three business days unless specified otherwise in the item description. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.


In case your order exceeds a total weight of 20Kg, your order may be delivered in separate parcels of less than 20kg each for ease of handling and shipping. Our shipping and handling rates are based on the weight of the total order. Products which may exceed the size or weight restrictions of the Courier service used by Greek-Deli, will require a special quote which will be calculated and e-mailed within 1 working day.


Our products are delivered with free insurance when you purchase from Greek-Deli. In the highly unlikely event that your item arrives damaged, or is lost, let us know, and we will either replace it (if a replacement is available) or issue a refund - the choice is yours. This will be pending approval of claim (upto the value of 120 euro) from the freight company.


In cases, where the freight company requires you to fill a form and mail back to them about notification of non receipt or damage goods, the claim will be processed after that form is received by the freight company.


Any import duties or taxes, which are levied by the authorities of your country once the product reaches your country, are at your cost.


Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.




Payment options provided by Greek-Deli are Visa, MasterCard, Paypal as well as Bank transfer. Your credit card will be billed when you confirm your order for the total of the value of ordered goods and transport cost.


Cash on delivery is offered only for dispatches within Greece.




As soon as you take delivery of your, you acquire ownership of all items. Greek-Deli will not be responsible for any damage inflicted on the items unless it is due to a manufacturing fault and is covered under warranty.


Return policy


If an order is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with Greek-Deli within 30 days from date of dispatch of goods.


Email details of your claim to we will initiate an investigation process and if this leads to the satifactory conclusion and proof of fault as claimed, then a Return Material Authorisation (RMA) number will be allocated which is necessary for the return of the faulty goods. Please do NOT return any goods without an RMA, since no refund or replacement will be granted.


If a replacement or refund is required due to product not to the liking of the recipient or not as expected, other than a change of mind, then the return shipping and other charges will be borne by the recipient and refund will be processed less initial shipping fee only after the goods are received by us in original condition.


The following options will be made available:


Replacement: If a replacement is required it will be sent immediately to you the product at no charge.


Credit: If a credit is required, the appropriate Greek-Deli account will be credited to the amount of the transaction, in the currency at the time of purchase.


Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made via Visa, the visa will be credited).


Returns are not accepted due to a change of mind, so please choose carefully. Exchanges will not be permitted.


License and site access


Access to Greek-Deli website is granted only for the purpose of accessing the services provided. Under no circumstances may any individual alter any part of the website. No part of this site may be reproduced for any reason, nor may any parts of the site be displayed anywhere apart from unless written permission has been granted by Greek-Deli, including logos, trademarks, or registrations. You are granted access to Greek-Deli under the condition that you will not interfere, or attempt to interfere with any of the content.


Privacy and security


The management and protection of personal data of the visitor / user of our Web site is governed by the terms of this and the relevant provisions of both the Greek Law (Law 2472 / 1997, Presidential Decree 207 / 1998. P.d. 79 / 2000 and No. 8 N. 2819 / 2000) and the European Law (Dir. 95/46 / EC and 97/66 EC).


The personal information (names, addresses, etc.) that may be collected are never disclosed to third parties (except where provided for by law and only to the competent authorities), but safeguarded as to their personal character. The Web site maintains your records exclusively for communication purposes, statistical and improvement of our services.


Moreover, in the case of «links» to other sites, our Web site is not responsible for the content, management and protection of personal data applied.


In case the user / visitor of our Web site wishes to remove, repair or change his / her data, he/she may contact the respective department. Minors have access to our site only with the consent of parents / guardians and are not required to disclose their personal data.




For security reasons we do not accept credit card details by email, phone or Fax.


Limitations of liability does not warrant (and therefore is not liable) but tries to provide the maximum possible effort to ensure that all information and content to be governed by the maximum precision, clarity, temporal proximity, completeness, accuracy and availability. is not responsible for any damage caused to any visitor / user in connection of this use of our website. The materials on the Greek-Deli web site are provided "as is". Greek-Deli makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Greek-Deli does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.




Exclusion of advices


Anything given to users / visitors through our website is not in any way, directly or indirectly, encouragement, advice or encouragement to perform any act but left to the discretion of the users / visitors to evaluate what they receive and act based on their private desire, to the exclusion of any of our own responsibility.


"Links" to other sites


Our web site is not responsible for the content and services of other sites to which it refers through «links», hyperlinks, neither guarantees their availability. Greek-Deli has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Greek-Deli of the site. Use of any such linked web site is at the user's own risk.


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